FAQs
PAYMENT + SHIPPING
How long does processing take?
We aim to process all orders within 1-3 business days.
How long does shipping take?
Shipping typically takes 6-14 business days, depending on your location.
Can I track my order?
Yes! For real-time updates on your order status, please visit our Track Order Page.
What payment methods do you accept?
We accept major credit cards, including AMEX, VISA, MasterCard, as well as PayPal and Shop Pay.
What happens if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery window, please contact us at info@brollix.com, and we’ll assist you in locating your package.
RETURNS + GUARANTEE
What is your guarantee?
We offer a 30-day risk-free guarantee. If you’re not satisfied with your purchase, we will do everything possible to ensure your complete satisfaction.
Can I return an item if I change my mind?
Yes, please refer to our returns policy [link to returns policy page] for details on how to return your product.
What should I do if my Baby Head Guard arrives damaged?
Please reach out to us immediately with a photo of the damaged product, and we’ll send a replacement as soon as possible.
What if I need to cancel or edit my order?
Once your order is placed, it is immediately sent to our processing team. Unfortunately, we cannot guarantee cancellations or changes, but contact us as soon as possible, and we’ll do our best to assist.
PRODUCT CARE
How do I clean the Baby Head Guard?
We recommend gently hand-washing the Baby Head Guard with mild soap and warm water. Allow it to air dry completely before use.
Can the Baby Head Guard be machine-washed?
To maintain the product’s quality and safety features, we suggest avoiding machine washing. Hand-washing is the best method for care.
WHY BABY HEAD GUARD?
Why should I choose the Baby Head Guard?
The Baby Head Guard is more than just protective gear; it’s peace of mind for parents. It’s made with care, designed for safety, and trusted by thousands of families worldwide.
Is the Baby Head Guard comfortable for my baby?
Yes! It’s designed with lightweight, soft materials to ensure your baby feels comfortable while wearing it.
Does the Baby Head Guard fit all head sizes?
The adjustable design ensures that the Baby Head Guard fits most babies comfortably.
Can my baby wear the Baby Head Guard outdoors?
Absolutely! The Baby Head Guard is lightweight and breathable, making it perfect for both indoor and outdoor use.
How long does processing take?
We aim to process all orders within 1-3 business days.
How long does shipping take?
Shipping typically takes 6-14 business days, depending on your location.
Can I track my order?
Yes! For real-time updates on your order status, please visit our Track Order Page.
What payment methods do you accept?
We accept major credit cards, including AMEX, VISA, MasterCard, as well as PayPal and Shop Pay.
What happens if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery window, please contact us at info@brollix.com, and we’ll assist you in locating your package.
RETURNS + GUARANTEE
What is your guarantee?
We offer a 30-day risk-free guarantee. If you’re not satisfied with your purchase, we will do everything possible to ensure your complete satisfaction.
Can I return an item if I change my mind?
Yes, please refer to our returns policy [link to returns policy page] for details on how to return your product.
What should I do if my Baby Head Guard arrives damaged?
Please reach out to us immediately with a photo of the damaged product, and we’ll send a replacement as soon as possible.
What if I need to cancel or edit my order?
Once your order is placed, it is immediately sent to our processing team. Unfortunately, we cannot guarantee cancellations or changes, but contact us as soon as possible, and we’ll do our best to assist.
PRODUCT CARE
How do I clean the Baby Head Guard?
We recommend gently hand-washing the Baby Head Guard with mild soap and warm water. Allow it to air dry completely before use.
Can the Baby Head Guard be machine-washed?
To maintain the product’s quality and safety features, we suggest avoiding machine washing. Hand-washing is the best method for care.
WHY BABY HEAD GUARD?
Why should I choose the Baby Head Guard?
The Baby Head Guard is more than just protective gear; it’s peace of mind for parents. It’s made with care, designed for safety, and trusted by thousands of families worldwide.
Is the Baby Head Guard comfortable for my baby?
Yes! It’s designed with lightweight, soft materials to ensure your baby feels comfortable while wearing it.
Does the Baby Head Guard fit all head sizes?
The adjustable design ensures that the Baby Head Guard fits most babies comfortably.
Can my baby wear the Baby Head Guard outdoors?
Absolutely! The Baby Head Guard is lightweight and breathable, making it perfect for both indoor and outdoor use.